Frequently Asked Questions
ORDERS
HOW DO I PLACE MY ORDER?
You can place your order by emailing us at admin@wonderbuilds.co.uk or calling our office number 0208 208 2121, alternatively you can contact your local area sales manager and place the order with them.
WHERE IS MY DELIVERY?
You can call our office to check the estimated time of arrival of your delivery.
WHAT IS THE CARRIAGE PAID FOR?
1 full pallet of any material. Additional charges apply if ordering less than a pallet.
HOW LONG DOES IT TAKE FOR ORDERS TO BE DELIVERED?
Orders are usually delivered within 2 working days. Additional charges apply if delivery is required as a next day
HOW DO I RETURN A DELIVERY?
You can arrange a return of a delivery by emailing us at admin@wonderbuilds.co.uk or calling our office number 0208 208 2121. Please note a restocking fee of 25% applies.
PRODUCTS
DO YOU HAVE PRODUCT GUARANTEES?
Our products have UK Guarantee, please click here to view the list of guarantees.
DO YOU HAVE BBA CERTIFICATES FOR BITUMEN MEMBRANES?
We have BBA for torch-on felts, please visit the downloads page.
DO YOU HAVE BBA CERTIFICATES FOR BREATHER MEMBRANES?
We have BBA certificates for all of our breather membranes, please visit the downloads page.