Support
FAQs
The most popular frequently asked questions
We want to working with Wonderbuilds simple and straight-forward, but we understand you may have some questions. Therefore, we have put the most frequently asked questions below to help you.
If you don’t see what you are looking for our team is always here to help. You can contact us via email or telephone and we’ll get back to you.
Orders
You can place your order by emailing us at admin@wonderbuilds.co.uk or by calling our office number 0208 208 2121, alternatively you can contact your local area sales manager and place the order with them.
If you’re unsure about your order you can always call our office to check the estimated time of arrival of your delivery. One of our team will be happy to help.
One full pallet of any material, but if ordering less than one pallet additional charges will apply.
Orders are normally delivered within 2 working days, but if your delivery is required next days additional charges will apply.
If you like to return a delivery you can speak to a member of our team by calling 0208 208 2121, or by sending an email to: admin@wonderbuilds.co.uk.
Please note a restocking fee of 25% applies to all returned orders.
Products
Our products have UK Guarantee, please click here to view the list of guarantees.
We have BBA for torch-on felts, please visit the downloads page.
We have BBA for torch-on felts, please visit the downloads page.
Get in touch today
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